| Reset Password-Reset |
| This panel is linked from the logon panel and assists the user to reset their password after entering their user name and answering one of their secret questions.
Navigation Path: [Account] - [Reset Password] or [Account] - [Secure Site] - (reset password) |
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| Step/Action Tables: |
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To Update the Reset Password Panel |
| 1 | Point to Account on the menu bar. | Drop-down submenu displays. |
| 2 | Click Reset Password on the submenu or click Secure Site and then Reset Password. | Reset Password panel displays. |
| 3 | Type data in the User Name field. | |
| 4 | Click the Security Questions button in the Reset Password panel. | Reset Password panel displays. |
| 5 | Type data in the 1st Answer or 2nd Answer fields. | |
| 6 | Click the Reset Password button in the Reset Password panel. | Reset Password panel displays. |
| 7 | Type data in the New Password and Confirm Password fields. | |
| 8 | Click the submit button in the Button Footer panel. | Data saves. |
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| Reset Password Layout |
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| A password can not be reset when the account is locked. If the account is locked an error message will be displayed when submitted, "We are sorry but we could not reset this password, your account has been locked out due to 3 unsuccessful login attempts. Please contact the system administrator to have it unlocked." |
| Field Descriptions: |
| cancel | Cancels changes made to the page. | Button | N/A | 0 |
| reset password | Validates the security questions and displays the password fields. | Button | N/A | 0 |
| security questions | Validates the user name and displays the security questions. | Button | N/A | 0 |
| submit | Resets the password and automatically logs the user in. | Button | N/A | 0 |
| 1st Answer | The answer for the 1st secret question. | Field | Alphanumeric | 20 |
| 1st Secret Question | The 1st secret question used to authenticate a user. | Field | Alphanumeric | 50 |
| 2nd Answer | The answer for the 2nd secret question. | Field | Alphanumeric | 20 |
| 2nd Secret Question | The 2nd secret question used to authenticate a user. | Field | Alphanumeric | 50 |
| Confirm Password | The re-typed password of the user. | Field | Alphanumeric | 30 |
| New Password | A password chosen by the user. | Field | Alphanumeric | 30 |
| User Name | The unique name given to this web user. They will use this to log into the system. | Field | Alphanumeric | 8 |
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| Field Edits: |
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reset password
| Button | 0 | One (1) question/answer set must be complete. | Please enter either the 1st secret question/answer combination or the 2nd secret question/answer combination. |
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| Button | 1 | Invalid Secret Answer(s). | Make sure the answers are correct. |
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1st Answer
| Field | 0 | 1st Answer is required. | Enter an answer for the 1st Secret Question. |
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| Field | 1 | 1st Answer can not contain other than [A-Z/a-z/0-9] and blank spaces. | This field allows only alphanumeric characters and blank spaces. |
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2nd Answer
| Field | 0 | 2nd Answer can not contain other than [A-Z/a-z/0-9] and blank spaces. | This field allows only alphanumeric characters and blank spaces. |
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Confirm Password
| Field | 0 | Confirm Password is required. | The field must be completed. |
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| Field | 1 | New Password must be same as Confirm New Password. | The confirm password must match the new password. |
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New Password
| Field | 0 | New Password is required. | The field must be completed. |
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| Field | 1 | The password supplied does not meet the minimum complexity requirements. Please select another password that meets all the following criteria: is at least 8 characters; has not been used in the previous 24 passwords; must not have been changed within the last 0 days; does not contain your account or full name; contains at least three of the following four character groups; English uppercase characters (A through Z); English lowercase characters (a through z); Numerals (0 through 9); Non-alphabetic characters such as !, $, #, % or a blank space (no leading or trailing spaces allowed). Type a password which meets these requirements in both text boxes. | Please validate your passwords to meet the criteria. |
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User Name
| Field | 0 | User Name is required. | The field must be completed. |
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| Field | 1 | Invalid User entered. | Ensure the correct username is entered. |
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| Field | 2 | Clerk ID must be less than or equal to 8 characters in length. | Enter a User Name of less than 8 characters. |
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| Field | 3 | User Name can not contain other than [A-Z/a-z/0-9]. | User Name must be alphanumeric. |
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